Train General Information

General Information

Children

The infant age is between 0-23 months, the child age is between 2-14 years inclusive. Children aged from two years must be allocated a seat. All children under the age of 14 years must be accompanied by an adult. An infant travels free if seated on an adults knee one infant per adult can travel in this manner. If an infant under two years of age is to travel in a car seat , a seat is to be allocated at the applicable fare.

Senior Discounts

Our Senior Saver fares are available all year to all persons 55 years of age and over. Senior Saver fares offer 30% discount off the standard adult fare and bookings can be made by phoning us on 0800 TRAINS (872 467) or at your local Tranz Scenic accredited agent. Presentation of proof of age may be required. Senior discounts are only available on the TranzAlpine and TranzCoastal services.

SuperGold Cardholders

If your 65 years or older and have a SuperGold card you will receive a 10% discount off any fare type available on the Overlander, TranzAlpine or TranzCoastal services. May not be available on some promotional fares. Please advise at time of booking that you’re a SuperGold cardholder. Your SuperGold card must be presented to the Train Manager at check-in to validate your travel with Tranz Scenic.

To book please contact Tranz Scenic on 0800 TRAINS (872 467) or email bookings@tranzscenic.co.nz.

Backpacker/YHA cardholders

Our backpacker/YHA cardholder fares are available all year and offer a 20% discount off the standard adult fare. Bookings can be made by phoning us on 0800 TRAINS (872 467) or at your local Tranz Scenic accredited agent. This discount is available on the TranzAlpine and TranzCoastal services.

Baggage

Tranz Scenic advises passengers to insure all baggage and personal items. Please remember to attach labels with your contact details at your destination.

Checked Baggage Allowance: 2 items per person, maximum weight 20 kg per item. Size must be no more than 200 linear cm (height plus length plus width).

Baggage between 20-30kg: we require your assistance in loading and unloading your bag from the baggage van or you can repack into bags provided to meet the 20kg per item limit.

Baggage over 30kg: will not be accepted, your baggage will need to be repacked into bags provided to meet the 20kg per item limit.

Extra Baggage (eg surfboard, bicycles) will be carried only if space is available at a cost of $10 per item per service. Hazardous or offensive items will be rejected at check-in. Hand Baggage, which is obstructing passenger areas, will be moved to the baggage van.

Bicycles

Bicycles are charged at a rate of $10 per train service and are limited to one per passenger. Passengers are advised to book in advance as space is limited on all services and transport of bicycles which are not pre-booked cannot be guaranteed. Removal of pedal, folding of handlebars, covering of chains and all sharp edges may be requested.

Alcohol

All Tranz Scenic services are fully licensed. A range of alcoholic beverages is available for purchase onboard. Passengers are prohibited from taking their own alcohol onboard any Tranz Scenic service for consumption during travel. Passengers transporting alcohol (e.g. a case of wine) are asked to have it carried in the baggage van en route.

Smoking

By law all Tranz Scenic trains are designated non-smoking services. Passengers may not smoke anywhere onboard.

Animals

No animals are permitted on Tranz Scenic trains other than seeing-eye dogs.