Interislander is committed to transporting passengers of all ages and abilities safely and comfortably.
As the Cook Strait's premier ferry service, Interislander takes these responsibilities very seriously and is constantly striving to improve accessibility. At Interislander, we work closely with Be. Accessible to ensure we are meeting the needs of all our passengers.
Each ship is structurally different and so we are limited in what developments we can make. Therefore, your choice of ship is important. So please read through the information we have provided select your sailing accordingly.
If you, or a member of your travelling party, has a hearing impairment, then please advise our customer service team at check-in. The crew will need to ensure that you receive all important messages and announcements being made over the onboard loud speaker system. No hearing loop is available on board the ships.
If you, or a member of your travelling party, has a visual impairment, then please advise our customer service team at check-in and a member of our crew can assist you with your orientation of the ship. We recommend that you travel with a fully sighted companion if you are likely to require assistance during the journey. If you are travelling alone and are likely to require additional assistance during the journey please call in advance to notify us using the details below, so that we can ensure a member of crew is there to help you.
Certified service dogs are allowed on board, but it is essential that you notify us at the time of booking using the details below. You will be responsible for the welfare of the dog at all times. Please note that sea travel can be distressing for animals and the safety and comfort of other passengers should not be compromised. To prepare your dog, please follow the below steps:
- The dog must wear an identification tag with the owner's name, address and telephone number;
- During the sailing your dog must be restrained by its lead and seated on an absorbent mat which you’ll need to bring with you;
- You will need to prepare your dog for the journey by exercising and limiting its fluid intake for several hours before boarding the ship.
Advance Notification of Assistance
To avoid any disappointment or difficulties on arrival, Interislander requests that all passengers requiring assistance call our terminal team to discuss their travel needs and to book. If you have already booked online and require assistance then please call the terminal staff at least 48 hours prior to travel.
The terminal bookings desks can be reached on:
- Wellington: +64 4 815 9628 (6.30am to 6.30pm daily);
- Picton: +64 3 520 3235 (8am to 8pm daily);
- email: firstname.lastname@example.org;
Please note: If you suffer from severe immobility or disability (i.e. you can't be carried by crew and/or carers) then it is possible that we will not be able to take you aboard. We have an obligation to keep all passengers and crew safe and if you can't be safely assisted to the lifeboats with out causing undue risk to crew or fellow passengers then you will not be allowed to sail.