Baggage

To maximise the panoramic view within the carriage, we have glass overhead baggage shelves with a skylight window above it. We ask that the shelves are only used for coats, hand-bags and small day bags. All other baggage must be checked in.

Carry-on & hand baggage

To keep our carriages spacious and clutter free, all baggage will be checked in and stored in our dedicated baggage carriage. This includes cabin sized wheeled bags, backpacks and suitcases.

When preparing for your journey, we recommend you put your travel essentials (camera, wallet, phone, coat/jumper for the viewing deck, etc)  in a small day-pack or handbag.

Baggage Allowance

Our Northern Explorer, Coastal Pacific and TranzAlpine train services have a dedicated baggage carriage.  Please check in any  suitcases, backpacks, wheelie bags, tents and other bags of personal items in the baggage carriage.  We'll also help you with your baggage as you get on and off the train.   

Details of our baggage allowance policy is below.  Please note, from the 1st April 2018, our baggage policy is changing and to make sure we can accommodate all passenger baggage, you'll only be allowed one item of checked baggage with your fare.  

Before 1st April 2018, your fare includes:

  • Two items of check-in baggage per person, with a maximum combined weight of 40Kg
  • Maximum volume per bag is 200 linear cm (this is calculated by adding height + length + width together)
  • Maximum weight for a single bag is 32kg:
    • Bags weighing over 23kg require two people to lift on to the train and we may require your assistance
    • Bags over 32kg will not be accepted
  • Wheeled cabin bags and backpacks are classed as check-in baggage

From the 1st April 2018, your fare includes:

  • One item of checked luggage per person with a maximum weight of 32kgs 
  • Maximum volume per bag is 200 linear cm (this is calculated by adding height + length + width together)
    • Bags weighing over 23kg require two people to lift on to the train and we may require your assistance
    • Bags over 32kg will not be accepted and must be repacked
  • Repack bags can be purchased for $10 and is in addition to the extra bag charge
  • Two additional items of baggage per person may be purchased for $20 per piece

Checking-in your baggage

The baggage check-in procedure varies from station to station, so please read the information for your station of departure to see how check-in will work for you.

In summary, it will be one of the following three options:

  • Full check-in: When you arrive at the station and check in, we will label your baggage with your destination and load it on to the train for you.
  • Assisted check-in: We will help you label your baggage and then direct you to the baggage carriage to load your luggage
  • Platform check-in: At unattended stations, we ask that you wait at the centre of the platform. When the train arrives, we will alight and help you label your baggage and direct you to the luggage carriage for loading

Excess baggage and sporting equipment

We have a dedicated, secure, baggage carriage that can handle large items, many of which can't be taken on other forms of transport or are very expensive to do so. We only take personal items and they must be a maximum size and weight for a single item of 32kg or 200 linear cm (this is calculated by adding height + length + width together).

You must book your excess baggage when you make your booking, particularly for surfboards and bikes as we can only fit two surfboards or two bikes/one bike plus trailer in our baggage carriage.    

 We can take the following sporting equipment:

  • Bikes
  • Bikes and Trailers
  • Golf clubs and trundlers
  • Ski Equipment 
  • Surfboards

 Unfortunately, we’re unable to carry tandem bikes.

Pricing:

Excess baggage: $10 each

The current price for excess baggage is $10 per item except for a bike plus trailer which is $20.  You are allowed a maximum of four pieces of excess baggage per booking.

From the 1st April 2018:

Excess baggage will cost $20 per item except for a bike plus trailers which is $50.  You’ll only be allowed two additional items of baggage per person from this date.